Privacy Policy
The Introduction.
This Privacy Policy (hereinafter the “Policy”) is aimed to inform you, as a visitor/user of https://rinersoft.com/ (hereinafter the “Website”) the following:
– what data relating to you are collected when you use the Website;
– for what purposes these data are collected;
– to whom these data are to be disclosed;
– what rights do you have in relation to the processing of your personal data and to whom you may direct your request(s).
Please read this Policy before using this Website. Your use of the Website shall be considered and interpreted as your consent to this Policy. Riner Limited, the Company incorporated under the laws of Hong Kong, with its registration number 2695875, with its registered address at RM 903, Dannies house, 20, Luard Road, Wan Chai, Hong Kong (hereinafter the “Company”, “We”, “Us”, “Our”) may change, correct, amend, and modify this Policy at any time and without notice. Your continued use of the Website after the Policy changes have entered into force shall be interpreted as your consent to the revised Policy.
The Company is the “data user” in the meaning of the Personal Data (Privacy) Ordinance of Hong Kong.
Should you have any questions about this Policy or processing of your data, please direct them to e-mail address of our Data Protection Officer dpo@rinersoft.com.
For the questions beyond this Policy, please refer to e-mail address hello@rinersoft.com.
Definitions.
For the purposes of this Policy, the following definitions shall apply:
– correction (改正), in relation to personal data, means rectification, erasure or completion;
– data (資料) means any representation of information (including an expression of opinion) in any document, and includes a personal identifier;
– data user (資料使用者), in relation to personal data, means a person who, either alone or jointly or in common with other persons, controls the collection, holding, processing or use of the data;
– disclosing (披露), in relation to personal data, includes disclosing information inferred from the data;
– inaccurate (不準確), in relation to personal data, means the data is incorrect, misleading, incomplete or obsolete;
– personal data (個人資料) means any data:
a) relating directly or indirectly to a living individual (you);
b) from which it is practicable for the identity of the individual (your identity) to be directly or indirectly ascertained; and
c) in a form in which access to or processing of the data is practicable;
– practicable (切實可行) means reasonably practicable;
– processing (處理), in relation to personal data, includes amending, augmenting, deleting or rearranging the data, whether by automated means or otherwise;
Personal data are collected from you when you use the Website.
The communication data. When you send a message to the Company via “contacts” form or via available e-mail address or when you send a request to our Data Protection Officer, you hereby provide Us with the following data:
– Your name;
– Your e-mail;
– Your phone;
– The text of your message/request, that may contain your personal data.
The order data. When you place an order for the digital goods, that are for sale on the Website (“digital goods”) you, in addition to the communication data, send Us with an information about your order.
Verification data. In some cases, you may be required to pass the Verification. In this case, the following data shall be provided by you:
– The copy of your identification document;
– The photo of your payment instrument;
– The photo of you holding your identification document and payment instrument;
– The photo of you holding a paper with a confirmation code.
The consent or absence of the consent to receive our Newsletter. We may collect the information on whether have you agreed to receive the newsletter from the Company about Our new products, services and the Company itself.
The data about you obtained from the third parties.
Payment data. When you make a payment for the digital goods of the Company, the payment provider which have processed your transaction may provide Us with the following data:
– The name of the payment instrument`s holder;
– The information about a payment instrument, used for making a transaction;
– The information about your transaction and its supporting evidence.
The data, collected from the open sources. In some cases, including, but not limited to, when performing anti-fraud checks, the Company may collect the data about you from open sources. These include, but not limited to, registers and social media.
How do We use your personal data?
To contact you. When you sent a message to the Company (either via the interface of the Website or via e-mail), We will use your communication data in order to answer to your message. In some cases, when required by the situation, we may use your communication data in order to contact you.
To provide you with our digital goods. We may use your order data for the purpose of providing you the digital goods, available for sale on the Website.
To comply with the applicable legislation. Some kinds of your personal data (for example, verification data and payment data) are to be used for the purposes of compliance with applicable legislation. “Applicable legislation” includes, without limitation, Personal Data (Privacy) Ordinance and Anti-Money Laundering and Counter-Terrorist Financing Ordinance.
To send you our Newsletter (if you have consented). If you have consented to receive our Newsletter, we will send you our Newsletter.
To conduct audit and checks. We may use some kinds of your personal data to conduct audit and checks. These include, but not limited to, anti-fraud checks and the situation(s) when the Company passes an independent audit.
To develop and enhance the Website and Our digital goods. We may use your feedback to develop our Website and our digital goods.
Disclosure of your data.
Here you can find the classes of persons to whom the Company may disclose your data.
Employees of the Company. This class include, but not limited to, our Customer Support Team, Data Protection Officer and other staff engaged in the operating activity of the Company.
Governmental organisations. Your personal data may be disclosed to the governmental organisations of our jurisdiction in case of this disclosure is required by the applicable Ordinance.
Independent auditors. We may share your personal data when passing an independent audit.
Service Providers. Some capacities that are used by the Company may not belong to Us. Thus, your personal data may be disclosed to the providers of those capacities.
Google Inc. We use the Google Analytics Services, supplied by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. The information generated by the cookie about your use of the Website is usually transmitted to a Google server in the USA and stored there. Google Analytics Opt-out Browser Add-on provides visitors and users with the ability to prevent their data from being collected and used by Google Analytics. To install Google Analytics Opt-out Browser Add-on, follow this link: https://tools.google.com/dlpage/gaoptout?hl=en. To find out more about processing of the data by Google, please, follow Google`s Privacy Policy https://policies.google.com/privacy.
Retention period of your data.
Your personal data shall be stored for a period required for the purpose of the processing. When the purpose is reached, and provided that subsequent storage is not required by applicable Ordinance, your personal data will be erased.
If you have ordered any digital goods from the Company, some kinds of your personal data (including, but not limited to,payment data, verification data, and order data), will be stored for additional retention period (5 years beginning on the date on which the transaction is completed or beginning on the date on which the business relationship ends).
Your requests to control the processing of your data.
In accordance with Personal Data (Privacy) Ordinance, you can control the processing of your personal data. These may be done by sending a request to our Data Protection Officer. E-mail address dpo@rinersoft.com.
Data access request. You may make a request:
a) to be informed by the Company whether the Company holds personal data of which you are the data subject;
b) if the Company holds such data, to be supplied by Us with a copy of such data.
Data correction request. You may make a request for correction of your personal data if these data are inaccurate.
Refusal to comply with the request. If the Company must refuse to comply with your request in accordance with the applicable Ordinance (or, in a plain language, with the applicable law), you will be notified about the refusal to comply with your request.
Transfer of the data from Hong Kong.
Some capacities of the Company may be placed outside Hong Kong. For example, our mail servers are located in the European Union. Thus, your personal data are to be transferred from Hong Kong to these mail servers. Additionally, Google Analytics processes the data concerning you outside Hong Kong in the USA. By agreeing to this Policy, you hereby agree to these transfers.
Cookies Policy.
Our website uses cookies. A cookie is a small file of letters and numbers that we put on your electronic device. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Most browsers allow to control and manage the cookies. The “Help” or “Setting” tab in your browser shall provide you with the proper functionality. Here you can find the guidelines for cookie management for the most widely spread types of browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies
Opera: https://help.opera.com/en/latest/web-preferences/
Internet Explorer : https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Safari for Mac: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Cookies used by the Website.
– ipp_uid : expires after 4085 days, Owner party – the Company. The reason for use – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
– ipp_uid1: expires after 4085 days, Owner party – the Company. The reason for use – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
– ipp_uid2: expires after 4085 days, Owner party – the Company. The reason for use – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
– tildauid: expires after 90 days, Owner party – the Company. The reason for use – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
– Rerf: expires after 28 days, Owner party – the Company. The reason for use – Pending.